Shipping policy

GIFT DELIVERY GUIDELINES & RESOLUTIONS

  • All orders are held for 48 hours to allow guests to edit their address or change their order.
  • Guests can edit their address via the editing feature on their order confirmation email
  • Guests can cancel their order by submitting a ticket or replying to their order confirmation email.
  • After the 48 hour hold period, no changes can be made to the order to ensure  timely fulfillment of all program gifts

Guest claims the gift was not delivered, but POD says otherwise: 

  • Store operator will re-ship the gift after reviewing the case and receiving approval from Slotsagift Shop management. 
  • For online, multi-location, or national clients, Store operator will re-ship gift a second time to a different address than the original order if an obvious address typo error can’t be identified. 
  • Store operator will not ship a “missing” gift a third time. 

Broken/Damaged Gifts

  • The customer must provide video or picture evidence of the breakage within 7  days of receiving the gift
  • Store operator will reship and cover all costs associated with replacement
  • At the discretion of operator, operator will send a return label for broken gifts. If a return of the gift is needed, the gift must ship within 7 days of receiving the return label.
  • If the gift does not ship within 7 days of receiving the return label, Slotsagift management will be responsible for the cost of both gifts.
  • Operator will ship a replacement gift prior to receiving physical broken product and customer will not be charged for the product or shipping cost

Gift is lost by carrier

  • Store Operator will first try to resolve with the carrier and allow 10 days for the gift to show back up. Often the package is found and delivered after a claim is made
  • If the claim results in the package truly being lost, operator will re-ship the gift at no additional charge

Missing Part(s)

  • The guest must provide video or picture evidence of the breakage within 7 days of receiving the gift
  • Operator will order the missing part at no additional charge
  • If part cannot be ordered, entire product will be replaced, and the cost will be paid by Operator.
  • At the discretion of operator, operator will send a return label for gift. If a return of the gift is needed, the gift must ship within 7 days of receiving the return label.
  • If the gift does not ship within 7 days of receiving the return label, the client will be responsible for the cost of both gifts.

Returns/Exchanges

  • Slotsagift Shop cannot accept any returns or exchanges on gifts

Errors, Inaccuracies & Omissions

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.